Refund policy

Return and Refund Policy

Last updated: 6/24/2026

Thank you for shopping with Renewal. We want you to be satisfied with your purchase and to understand your options if there is an issue with your order.

This Return and Refund Policy explains how returns, exchanges, cancellations, refunds, damaged items, defective items, incorrect orders, and non-returnable items are handled for purchases made through renewalshop.online.

By placing an order with Renewal, you agree to this Return and Refund Policy, along with our Terms of Service, Shipping Policy, Privacy Policy, Legal Notice, and any other policies posted on our website.

1. Contact Information

If you have questions about a return, refund, exchange, cancellation, or order issue, please contact us:

Renewal
Email: officialrenewal.shop@gmail.com
Website: renewalshop.online

Please include your order number, full name, email address used at checkout, and a clear description of the issue.

2. Return Window

Eligible items may be returned within 30 days of the delivery date.

To be eligible for a return, the item must be:

Unworn, unused, unwashed, and undamaged
In the same condition that you received it
Free from stains, odors, pet hair, smoke, deodorant marks, makeup, wear, or damage
Returned with original tags, packaging, accessories, and proof of purchase, when applicable

Returns requested after 30 days of delivery may not be accepted unless required by law.

3. How to Start a Return

To request a return, contact us at officialrenewal.shop@gmail.com before sending anything back.

Please include:

Your order number
Your full name
The email address used at checkout
The item you want to return
The reason for the return
Photos, if the item is damaged, defective, incorrect, or different from what you ordered

If your return is approved, we will provide return instructions. Items sent back without contacting us first may not be accepted.

Approval of a return request does not guarantee a refund. Returned items must be received and inspected before a refund is approved.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or unless otherwise required by law.

Original shipping charges are non-refundable unless the return is due to an error by Renewal or unless required by law.

We recommend using a trackable shipping service when returning an item. Renewal is not responsible for returned items that are lost, stolen, delayed, damaged in transit, or sent to the wrong address.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied.

If approved, your refund will be issued to the original payment method used at checkout. Please allow 5–10 business days for your bank, credit card company, or payment provider to process and post the refund after it is issued.

Refunds may exclude:

Original shipping costs
Return shipping costs
Gift wrapping fees
Route/package protection fees, if applicable
Any non-refundable fees disclosed at checkout
Discounts, promotional amounts, or store credit adjustments

If your refund is approved for only part of an order, only the approved item or portion will be refunded.

6. Exchanges

We may offer exchanges for eligible items, depending on product availability.

To request an exchange, contact us at officialrenewal.shop@gmail.com within 30 days of delivery.

Exchanges are not guaranteed. If the requested replacement item, size, color, or design is unavailable, we may offer a refund, store credit, or another available option.

Customers may be responsible for return shipping and reshipping costs unless the exchange is due to a damaged, defective, or incorrect item.

7. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, incorrect, or missing, contact us at officialrenewal.shop@gmail.com within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item
Clear photos of the packaging
A photo of the shipping label

We will review the issue and determine the appropriate resolution, which may include a replacement, exchange, refund, or store credit.

Damage, defect, or incorrect-item claims submitted after 7 days of delivery may not be eligible for a refund or replacement unless required by law.

8. Non-Returnable and Final Sale Items

The following items are not eligible for return, refund, or exchange unless they arrive damaged, defective, incorrect, or unless required by law:

Custom products
Personalized products
Made-to-order products
Print-on-demand products
Final sale items
Clearance items
Gift cards
Digital products or downloadable items
Items that have been worn, washed, used, altered, stained, damaged, or are missing original packaging or tags
Items returned without prior approval
Items returned outside the return window

If an item is marked final sale, custom, personalized, made-to-order, or non-returnable on the product page, at checkout, or in the product description, it may not be eligible for return or refund unless required by law.

9. Made-to-Order and Print-on-Demand Products

Some Renewal products may be made after an order is placed. These may include apparel, accessories, custom designs, limited-run products, or print-on-demand items.

Because these items are produced specifically for each customer, orders may not be eligible for cancellation, return, refund, or exchange once production has started unless the item arrives damaged, defective, incorrect, or unless required by law.

Please review product details, sizing, colors, and shipping information carefully before placing your order.

10. Size Issues

Customers are responsible for reviewing size charts, product descriptions, and fit information before purchasing.

If an eligible item does not fit, you may request a return or exchange within 30 days of delivery, as long as the item meets all return eligibility requirements.

Items that are custom, personalized, made-to-order, print-on-demand, final sale, worn, washed, used, damaged, or returned outside the return window may not be eligible for return or exchange because of sizing issues unless required by law.

11. Cancellations and Order Changes

If you need to cancel or change an order, contact us immediately at officialrenewal.shop@gmail.com.

We cannot guarantee cancellations or changes once an order has been processed, sent to production, fulfilled, or shipped.

If your order has already shipped, you may need to follow the return process described in this policy.

If we are unable to fulfill your order or if we cancel an order after payment has been made, we will issue a refund for the canceled portion of the order.

12. Shipping Delays and Unshipped Orders

We make reasonable efforts to process and ship orders within the timeframe stated on our website, product pages, checkout, order confirmation, or Shipping Policy.

If we cannot ship your order within the promised timeframe, we will notify you and provide available options, which may include approving the delay or canceling the unshipped portion of your order for a refund, as required by applicable law.

If no shipping timeframe is provided, we will ship your order within 30 days of your completed order unless we notify you of a delay and receive your consent to continue with the order.

13. Lost, Stolen, or Missing Packages

If your tracking information shows that your order was delivered but you did not receive it, please first check with household members, neighbors, your building office, mailroom, local post office, or shipping carrier.

Renewal is not responsible for packages that are lost, stolen, misplaced, or missing after the carrier confirms delivery to the shipping address provided at checkout, unless required by law.

However, you may contact us at officialrenewal.shop@gmail.com, and we will do our best to help you review the issue.

14. Incorrect or Incomplete Shipping Address

Customers are responsible for entering a complete, accurate, and deliverable shipping address at checkout.

Renewal is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect address, refused delivery, failed delivery attempt, or unclaimed package, we may offer to reship the order at the customer’s expense, subject to product availability.

Shipping costs for returned, refused, or undeliverable packages may be non-refundable unless required by law.

15. Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned to us by the carrier, the customer may be responsible for original shipping costs, return shipping costs, reshipping costs, and any related carrier fees.

Refunds for refused or unclaimed packages may be reduced by shipping costs or fees already incurred, unless otherwise required by law.

16. International Orders

International customers are responsible for customs duties, import taxes, tariffs, brokerage fees, and any other charges required by their country.

International shipping fees, customs fees, import duties, and taxes are non-refundable unless required by law.

If an international order is refused, abandoned, returned due to unpaid customs fees, or returned because the customer failed to collect the package, the customer may be responsible for original shipping, return shipping, customs charges, and related fees.

17. Sale Items and Discounted Orders

Sale, discounted, promotional, clearance, or final sale items may have limited return eligibility.

If an item is marked final sale, it cannot be returned, refunded, or exchanged unless it arrives damaged, defective, incorrect, or unless required by law.

If a discounted item is approved for return, the refund will be based on the amount actually paid after discounts, promotions, store credit, or gift cards were applied.

18. Gift Cards and Store Credit

Gift cards and store credit are not redeemable for cash unless required by law.

Refunds for orders purchased with gift cards or store credit may be returned to the original gift card or issued as store credit, unless required by law.

Store credit may be subject to additional terms provided at the time it is issued.

19. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first at officialrenewal.shop@gmail.com so we can try to resolve the issue.

Filing a chargeback or payment dispute without first contacting us may delay resolution.

Renewal reserves the right to provide order records, tracking information, delivery confirmation, customer communications, policy acknowledgments, product details, and other evidence to payment processors, banks, fraud prevention services, or legal authorities in response to chargebacks or payment disputes.

Nothing in this section limits any rights you may have under applicable banking, payment card, or consumer protection laws.

20. Abuse of Return Policy

Renewal reserves the right to refuse returns, refunds, exchanges, or future service if we suspect fraud, return abuse, policy misuse, excessive returns, false claims, altered items, worn items being returned as new, chargeback abuse, or other dishonest activity.

We may also limit or refuse orders from customers who violate our policies or engage in abusive, fraudulent, or unlawful behavior.