Terms of service

Terms of Service

Last updated: 6/24/2026

Welcome to Renewal. These Terms of Service govern your access to and use of our website, products, services, checkout, content, and any purchases made through our store.

By visiting our website, placing an order, creating an account, contacting us, or using any part of our store, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use our website or purchase from us.

1. Store Information

This website is operated by Renewal. Throughout these Terms, “we,” “us,” and “our” refer to Renewal. “You,” “your,” and “customer” refer to any visitor, customer, buyer, or user of our website.

Contact information:
Email: officialrenewal.shop@gmail.com
Website: renewalshop.online\

2. Eligibility to Use Our Store

By using our website or placing an order, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.

You agree not to use our website or products for any unlawful, fraudulent, abusive, or unauthorized purpose.

3. Products and Product Descriptions

We make reasonable efforts to display our products, colors, sizing, designs, materials, descriptions, prices, and images as accurately as possible. However, we do not guarantee that product images, colors, or details will appear exactly the same on every device, screen, or monitor.

Product descriptions, availability, and pricing may change at any time without notice. We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.

We do not guarantee that all products will be available at all times.

4. Orders and Acceptance

Placing an order does not automatically mean that your order has been accepted. We reserve the right to accept, decline, cancel, limit, or refuse any order for any reason, including but not limited to:

Suspected fraud or unauthorized activity
Incorrect pricing or product information
Inventory or production issues
Payment problems
Shipping restrictions
Violation of these Terms of Service

If we cancel an order after payment has been made, we will issue a refund for the canceled portion of the order, unless otherwise permitted by law.

5. Pricing and Payment

All prices are listed in USD unless otherwise stated. Prices do not include taxes, shipping, customs duties, or other fees unless clearly stated at checkout.

You agree to provide current, complete, and accurate payment and billing information. By submitting payment information, you confirm that you are authorized to use the payment method provided.

We are not responsible for bank fees, overdraft fees, currency conversion fees, or other charges imposed by your payment provider.

6. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which is incorporated into these Terms by reference.

Estimated processing and delivery times are not guaranteed unless specifically stated in writing. Shipping delays may occur due to carrier issues, weather, holidays, customs, incorrect address information, supply delays, or circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy, which is incorporated into these Terms by reference.

We reserve the right to refuse returns or exchanges that do not meet our policy requirements, unless otherwise required by law.

If an item arrives damaged, defective, or incorrect, you must contact us within the timeframe stated in our Return and Refund Policy and provide your order number, description of the issue, and photos if requested.

8. Custom, Made-to-Order, and Print-on-Demand Products

Some products may be custom, made-to-order, personalized, or produced after purchase. These items may have limited cancellation, return, or exchange eligibility once production has started.

Unless required by law, custom, personalized, final sale, or made-to-order products may not be eligible for return or refund unless they arrive damaged, defective, or incorrect.

9. Cancellations and Order Changes

If you need to cancel or change an order, contact us immediately at officialrenewal.shop@gmail.com. We cannot guarantee that changes or cancellations can be made once an order has been processed, sent to production, fulfilled, or shipped.

If your order has already shipped, you may need to follow our Return and Refund Policy.

10. Promotions, Discounts, and Gift Cards

Promotions, discount codes, sales, and special offers may be changed, limited, or discontinued at any time without notice.

Discount codes must be used at checkout and may not be applied after an order is placed unless we choose to make an exception. Promotions cannot be combined unless specifically stated.

Gift cards, if offered, are subject to the terms provided at the time of purchase and applicable law.

11. Customer Accounts

You may be able to create an account on our website. You are responsible for keeping your login information confidential and for all activity under your account.

You agree to provide accurate account information and to update it when necessary. We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent, abusive, or unlawful activity.

12. User Comments, Reviews, and Submissions

If you submit reviews, photos, comments, feedback, messages, designs, testimonials, or other content to us, you grant us a non-exclusive, royalty-free, worldwide right to use, display, reproduce, edit, publish, and share that content for business, marketing, customer service, and promotional purposes, unless prohibited by law.

You agree that your submissions will not:

Violate anyone else’s rights
Contain false, misleading, abusive, obscene, or unlawful content
Include viruses, malware, spam, or harmful code
Impersonate another person or misrepresent your identity
Infringe copyrights, trademarks, privacy rights, or intellectual property rights

We reserve the right to remove or refuse any customer content at our discretion.

13. Intellectual Property

All content on our website, including but not limited to logos, designs, artwork, product images, graphics, text, branding, photos, videos, icons, layout, and website content, is owned by or licensed to Renewal and is protected by intellectual property laws.

You may not copy, reproduce, sell, resell, distribute, modify, upload, download, display, create derivative works from, or use our content without our written permission.

Purchasing a product from us does not give you ownership rights in our brand, designs, artwork, or intellectual property.

14. Prohibited Uses

You agree not to use our website, products, or services:

For any unlawful purpose
To violate any laws or regulations
To infringe our intellectual property or another person’s rights
To submit false or misleading information
To commit fraud or attempt unauthorized transactions
To upload viruses, malware, or harmful code
To scrape, copy, or harvest data from our website
To interfere with website security or functionality
To harass, abuse, insult, harm, defame, intimidate, or discriminate against others
To resell our products in a misleading, unauthorized, or unlawful way

We reserve the right to terminate your access to our website or services for violating these prohibited uses.

15. Third-Party Tools, Apps, and Links

Our website may include third-party tools, apps, payment processors, shipping providers, links, integrations, or services. We do not control and are not responsible for third-party websites, platforms, policies, products, or services.

Your use of third-party services may be subject to their own terms, conditions, and privacy policies. We are not responsible for damages, losses, delays, errors, or issues caused by third-party providers.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

17. No Guarantees

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free. We may update, suspend, restrict, or discontinue any part of our website or services at any time without notice.

We do not guarantee that our products will meet every expectation, personal preference, or intended use.

18. Limitation of Liability

To the fullest extent permitted by law, Renewal, its owners, employees, contractors, suppliers, service providers, partners, and affiliates will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, or services.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, business interruption, personal dissatisfaction, delivery delays, product misuse, or inability to use our website.

To the fullest extent permitted by law, our total liability for any claim related to your purchase or use of our website will not exceed the amount you paid for the product or service giving rise to the claim.

Some states or jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

19. Disclaimer of Warranties

Our website, products, and services are provided on an “as is” and “as available” basis, unless otherwise stated in writing.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

20. Indemnification

You agree to indemnify, defend, and hold harmless Renewal, its owners, employees, contractors, suppliers, service providers, partners, and affiliates from any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorney fees, arising out of:

Your violation of these Terms
Your misuse of our website, products, or services
Your violation of any law or third-party rights
Your fraudulent, abusive, or unauthorized activity
Any content, files, designs, images, or information you submit to us

21. Dispute Resolution

If you have an issue with your order or experience, you agree to contact us first at officialrenewal.shop@gmail.com so we can try to resolve the matter informally.

If a dispute cannot be resolved informally, the dispute will be handled according to the laws of Texas, without regard to conflict of law rules, unless another law is required to apply.

Any legal claim, dispute, or proceeding related to these Terms, your purchase, or your use of our website must be brought in the courts located in Texas, unless applicable law requires otherwise.

Optional arbitration clause, only use after attorney review:
To the fullest extent permitted by law, any dispute arising from these Terms, our website, or your purchase may be resolved by binding arbitration instead of in court. You and Renewal may waive the right to a jury trial or class action where legally permitted. This section should be reviewed by an attorney before use.

22. Chargebacks and Payment Disputes

If you have a problem with your order, you agree to contact us first so we can try to resolve the issue.

Filing a chargeback or payment dispute for a valid transaction without first contacting us may delay resolution. We reserve the right to provide order records, tracking information, customer communications, policy acknowledgments, and other evidence to payment processors, banks, or fraud prevention services in response to chargebacks or payment disputes.

Nothing in this section limits your rights under applicable payment card, banking, or consumer protection laws.

23. Fraud Prevention

We reserve the right to verify orders, request additional information, cancel suspicious transactions, refuse service, or limit purchases if we suspect fraud, unauthorized activity, abuse, or violation of these Terms.

We may report suspected fraud, payment abuse, or unlawful activity to payment processors, banks, shipping providers, law enforcement, or other relevant parties when appropriate.

24. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, even after an order has been submitted.

If we cancel an order after payment has been made, we will refund the canceled portion of the order.

25. Changes to These Terms

We may update, change, or replace any part of these Terms of Service at any time by posting updates on this page. The “Last updated” date will show when the Terms were most recently revised.

Your continued use of our website after changes are posted means you accept the updated Terms.

26. Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will still be enforceable to the fullest extent permitted by law, and the remaining sections will remain valid and enforceable.

27. Entire Agreement

These Terms of Service, along with our Shipping Policy, Return and Refund Policy, Privacy Policy, and any other policies posted on our website, make up the entire agreement between you and Renewal regarding your use of our website and purchases from our store.